Performance Bike sends wrong size bike to two customers ...

[Jiffer]

Completely unrelated to Performance Bike, the people who run our cycling club ordered a custom tandem from Calfee. Both riders were measured. They waited and waited to get their new bike. I think it was a few months. When they got it, it just didn't seem right. Finally they determined it was the wrong size. It had been "custom built" incorrectly.

So, Calfee made them a new bike. Months went by again. They got the second bike. It was made with the SAME wrong measurements as the first bike!!!

Ridiculous. They are still waiting. I think it's been like 9 months now.

[tulip]

I'm so sorry for your experience with Performance. I have only bought things from them in their store in Carrboro, NC (their original store--they have a bargain room that sometimes has good prices on decent clothes).

This is another reason to buy bikes from a LBS. Best of luck in getting things straightened out.

[IFjane]

I'm so sorry for your experience with Performance. I have only bought things from them in their store in Carrboro, NC (their original store--they have a bargain room that sometimes has good prices on decent clothes).

This is another reason to buy bikes from a LBS. Best of luck in getting things straightened out.

I agree with Tulip. There is a store not too far from me in Charlottesville. The manager is great - but the products and their mail-order is not good. I have had similar experiences though not as big an issue as the bike. Like Tulip says, I would not order a bike from them but would go to a reputable LBS (again, not Performance) for big-ticket items.

Best of luck getting it all straightened out!

[Pedal Wench]

I ordered two wheelsets from Perfomance - 2 front wheels, 2 rear wheels. Three wheels came in with black hubs, one had a silver hub. They couldn't understand why this was a problem...

[Mr. SR500]

It happens, I've always been please with their CS, and they have always corrected any problems. Sorry for the hassle, but I'm guessing they will make it right in the end.

[elk]

hope it turns out well. that frustration is awful.


the more i think about it the more i think: local, local, local....

[Aggie_Ama]

We have had nothing but headaches with the one they built here. First we were pretty excited to have one but then we figured out the people they hired were incompetent with absolutely no value on customer service. I worked my way through college in retail and I expect to be treated well, nothing over the top but you better treat me like I matter not a nuisance for existing.

We had a horrible experience with the service department (didn't bother to call when they bike needed extensive repairs above what we brought it for even though it said to call before additional repairs then couldn't understand why we didn't want to pay for them), customer service (box of pedals on had one pedal, I had to drive 20 miles back to fix it no apology for the hassle), customer service (light broke due to poor quality, they didn't want to exchange it since I didn't have my receipt but was a team member and they could look up the receipt plus it was their house brand) and too boot they are absolutely pushy but have never want to help with a simple thing.

I prefer my LBS where the people are very knowledgeable, very helpful and the service department rocks. Plus the owner is in the store many days.