Two months ago my DB purchased a Ritchey Breakaway Cross Bike frame from Performance Bike. When it hadn't shown up three weeks later, he called and was told they'd shipped the bike and it had been returned (there was no evidence of an attempted delivery). He re-ordered the bike and waited five more weeks because the bike was on back order. The bike arrived and he has spent the last two weeks ordering the various parts to build up the bike. He's also spent a lot of late nights in the garage building the bike. Today he thought to do some measurements on the bike - you guessed it - he ordered a 58 cm bike and they shipped him a 50 cm.

We look thru all the paperwork and discover that the bike had previously been shipped to another customer - who returned the bike because it was the WRONG frame size. BUT Performance Bike sent it out a 2nd time anyway.

Now we've called Performance Bike and are very dissatisfied with their response. First, we must wait for them to send a shipping label before they will let us return a bike they've sent out incorrectly to two customers. They will not refund our money until they receive the bike. They do not have a 58 cm bike so we now have a pile of expensive parts and no frame to put them on. We've spent over two months waiting and dealing with missing shipments and an incorrect size bike. And a lot of time building (and now unbuilding) the bike. And, of course, cyclo cross season has begun and we have no bike.

We've spent a lot of money with Performance Bike over the years (it seems a box arrives from them monthly) but we've never spent >$1000 with such poor service.

PS The Ritchey bike itself (and its included travel case) looks awesome - we were eagerly anticipating its first test ride in a week or two.