Fujichants PM'd me the name/location of the store. Since it is a chain, I took the liberty of forwarding this entire thread link to the company's corporate headquarters.

They were very quick to respond (and very apologetic) and have promised to start an investigation. I have forwarded Fujichants all of the contact information. Hopefully this issue will be resolved to her satisfaction and such things will never happen to her or anyone else again.

Peace.