Lost a mechanic (long post)

[Biciclista]

I had my friend call and the guy picked up again. She asked for the manager and he was very rude, telling her that he was the manager on duty. When she asked for the owner, he said there is no owner, just 4 managers, and he named them. The guys he named are all sales people and I think they are incompetent and all friends with him.

Gah!

this gets creepier and creepier. Is there another LBS nearby? maybe ask them who is the owner? And it wouldn't hurt to call the police, Tell them up front, it's not an emergency. They usually have people trained very well to handle cases like this one.