Lost a mechanic (long post)

[Becky]

So...I called the store today to see if the manager is in and if I can schedule a time to come meet with him.

And that stupid mechanic picks up.

I don't want to see him or run into him. Or talk to him.

What do I do?

Calmly and professionally ask to speak to the manager. When you make your appointment, make it for an off-site location nearby. A coffee house, deli, whatever. It may have to be at a slightly inconvenient time (e.g. before or after the manager's shift), but it will be worth it. EDIT: Absolutely tell him/her over the phone that you have had a disturbing incident with a member of his/her staff, and that you are not comfortable visiting the shop.

IMHO, of course.