I have a "no tolerance" personal policy when it comes to behavior like this. I don't make excuses for a guy's bad behavior ("poor guy, he musta had a bad day") nor do I think anyone needs to "prove" their worthiness or their word by bringing back-up. That mechanic screwed up, royally, and you are not the one who should pay for his actions by being inconvenienced or made to feel bad.
Embrace your power, girl, both as a person and as a paying customer.
Last edited by Bluetree; 09-22-2008 at 11:23 AM. Reason: typo
I'm inclined to agree with Bluetree, although in all honesty I don't know how I'd deal with that if it happened to me. Certainly I'd go to the manager, and I think the suggestion of a written complaint is good just for the record.
Anyhow, I'm sorry you got stuck in this nasty position, and I hope you can find a good new LBS & mechanic in the future.
It might be a good opportunity to learn to work on your own bikes.![]()
If I were the owner or manager of this shop, I would want to know if I had jerks for employees. I wouldn't want someone running my customers off.
I would talk with the owner of the shop and let him know what happened and how you don't want to use his shop anymore. It can only be a win-win.
They either talk to this guy and get his behavior corrected or fire him for harrassment. I feel sorry for the wife....I wouldn't be embarrassed. I would be angry.
I don't suffer from insanity. I enjoy it.