So upset I could cry...

[Susan Otcenas]

my roommate had overheard the phone conversation earlier and so was privy to this too.. she was like.. 'but paypal is like.. guaranteed money!' hhehe.. ah well.. he just does not want to sell to me I guess

Actually, this is incorrect. Paypal is NOT guaranteed money. We've had the experience of having paypal take money back. In our case it was a daughter who had used her father's account without his permission. This was on an international transaction.

We ship internationally, but EVERY international order goes through an extra layer of scrutiny, whether its Canada or Singapore or South Africa. And yes, there are some countries we simply will not ship to, including Indonesia and Nigeria. (We do ship to Singapore). MY OWN MOTHER lives in Nigeria, but we still won't ship there.

International shipping includes a much higher risk of fraud (credit card address verification features do not work on international transactions) and theft (typically that country's domestic postal service), and simple outright lost packages. We mitigate that with higher international shipping fees, and limiting the countries we ship to. Every retailer needs to make that calculus for themselves.

All that said, you deserved better treatment from that retailer. Even if he could not ship to you, he should have given you the courtesy of a polite reply.

Susan

[ridebikeme]

After reading your experince, I am confused as to whether it's the bottom bracket or the crank that has the issues?? Perhaps both?? At any rate, as a shop owner, and someone that has used Campy for the past 15 years, I would think that either might be easy to find. Hopefully your LBS will find what you need, but if not, let me know... I'm sure that I can come up with something... same as many others here ...

Good luck!!