I'm glad you won't be going to the LBS that sold the Tourmalet out from under you, that was crummy. And bike stores get new customers from satisfied old customers. A used bike like that is such a great deal! congratulations! I think maybe the evil LBS did you a favor, (and lost a good customer at the same time.)You could drop in to the evil LBS and show off your new bike after it's dolled up - and mention to the manager that you're really happy with the other bike store's customer service!Enjoy your sweet new ride! Tokie