So I mentioned a few posts back that my Macbook was having problems. It's two years old and all of a sudden wouldn't boot up. Thankfully, I wasn't in the middle of an important project. Here's how the customer service experience went:

I called Applecare (3-year warranty), and the automated voice tells me I may experience a longer-than-normal wait time. She warns me it's going to be 5 minutes. It turns out to be more like 5 seconds when I get a real person on the line. Within a few minutes, he thinks it's a RAM problem and that I should take it to the service shop.

Service shop tells me it'll be 5-7 working days. I can check the status of my repair online, and right on schedule, today they call to tell me it's ready to be picked up. The whole thing was covered by warranty. I didn't get charged a cent - not for parts, not for labor - my computer is working again, and the best part is I didn't lose any data.