Interestingly, I'm have my job because I ask why an individual behaves a certain way before generalizing. I then try to come up with a solution. It's also opened new avenues of exploration and learning about people.

Sort of like GLC recognizing that she'd conditioned herself to think "bike."

All I'm asking is for the question "why?" to be asked before saying "everyone" and "anyone". You may be able to convert a few of those shuttle riders to riding or walking if you ask "why" first.