I broke my Ruby's seat stay! (repair advice please)

[OakLeaf]

Doesn't Specialized have a crash replacement program? Have you looked into that?

[aicabsolut]

I'm going to send a bike to Calfee eventually. I cracked the downtube. I wound up having to just buy a new bike, because Specialized wouldn't get me a replacement by the time I needed it (they were out of stock, and they also couldn't really quote me a price at the time). Calfee said that with shipping time across the country, I'd be looking at 4-5 weeks for the repair.

I'd email Calfee about seatstay repair. I don't know if they do those. They don't do fork repair, and maybe seatstays are kind of iffy too, I don't know. It may change the ride a bit, because Calfee patches are generally said to be stronger than the original tube. The seat stays give you some vertical compliance (whatever that buzzword really means), so fiddling with one may change the ride, at least in theory. Also, depending on they type of fracture, plus shipping, it could cost you a lot. Specialized may be able to get you a good enough deal through the crash replacement program (you can get just a frame or a whole bike), and then you'd have a NEW bike or frame to ride and not a repaired one. Also, you can tell Calfee not to match colors or paint or whatever. They will do whatever finishing you want them to. They send it off to a place next door to be painted, so you'd need to give them specific instructions. They are very good about responding to emails. Attach close pictures of the carnage when you do email them for a price quote and information.

Then get your local dealer to talk to Specialized's warranty people and see what you want to do. They sometimes give you an upgrade. For example, I wrecked my Roubaix Comp, and (had they had them in stock) I would've been offered an Expert/Pro level replacement frame. It would've cost about 2x what Calfee will cost me (including shipping). But then I wound up going for the big upgrade to get a bike in time, and splurged on the S-works frame. Eventually that frame will get a components upgrade when I rebuild the other after it gets repaired. Or it may just sit in a box and I'll get a TT bike, I dunno.

[Tokie]

Aicabsolut - thanks for great ideas. I didn't think of a crash replacement program. I just e-mailed my friend that sold me my Ruby,(sadly, she recently closed her bike shop, but now works for another Specialized dealer). DH has been searching his bike forums re Calfee/RR Velo info - some fellow said that Calfee farms out some of their repairs to Joe's Bicycle Painting, ( I would guess the cosmetic ones) and some other guy said that RR Velo does most of the repairs for Joe's bicycle painting. The businesses are all in the same vicinity, so it sounds plausible. I don't know if I am so skilled that I would notice the difference in my repaired seat stay vs the original side. It may help that I only weigh 104 lbs, so it's not like my frame takes lots of stress from my weight. Calfee said they could repair the seat stay. I would love to have a spare repaired frame to turn into a dedicated TT bike! I'm getting the frame stripped of all parts tomorrow, and hoping my mechanic doesn't find any more damages I haven't noticed! Thanks for your input! I'll post what happens with my frame! Tokie

[Tokie]

PS Oakleaf, thanks to you too! And cost -wise, so far Calfee is talking about $300 - could be more , and that's without paint or shipping. At least I live in California, so the shipping should be less. Tokie

[aicabsolut]

Calfee has all of their painting done by Joe's. But it's painting (and paint prep, and clearcoat stuf) ONLY. Joe's is located in the same business/industrial complex as Calfee. Calfee does all of the structural repairs to the carbon weave. I believe Joe's is a company that does a fair amount of painting for manufacturers. They paint Calfee's own brand of bikes, IIRC.

[aicabsolut]

PS Oakleaf, thanks to you too! And cost -wise, so far Calfee is talking about $300 - could be more , and that's without paint or shipping. At least I live in California, so the shipping should be less. Tokie

For a bad (level 3?) fracture to my downtube plus painting (including re-stenciling factory decals) and shipping from the east coast, Calfee said I'd be looking at about $500 total. The bulk of the cost comes from the degree of damage to the tube, and not really the size of tube. It's slight cracks versus complete cracks versus a severed tube that makes the difference in the type of patching they have to do.

I really wouldn't skimp on the repairs, because bad carbon repair can be catastrophic.

I would look into Specialized's crash replacement, though, because this could be a good time to get a nice upgrade for cheap, especially if all your components are still good.

[Tokie]

Well, I've decided to go with Calfee for the repairs. If DH ever wants to do a cheaper repair on his bike, he can. I want a solid frame I can trust! I called a Specialized shop in town - the manager was less than enthusiastic about working on an exchange with specialized, particularly since I didn't buy my bike there. I'll call the shop tomorrow where my former bike store owner friend now works, she said they could help me - I guess I need them to see the damage before they can do anything. My bike is at my mechanics getting stripped now. I would love to get a discount upgrade, especially the way bike prices are set to rise in 09! Tokie

[aicabsolut]

That's lame. When I was shopping around for a crash replacement frame, I went through 3 shops on the east coast who were all willing to try to locate me a frame. They work through different warranty reps, and they were trying to find some new old stock out in a shop somewhere, and so they were going through their different regional reps too. Any Specialized dealer ought to help you out with warranty issues (and although it's not a "warranty" exchange but a "crash replacement", they still deal with Specialized's warranty department). That's because Specialized won't let you do it yourself. I mean, what if you bought the bike in a different state? Hopefully your friend will be able to help you check out those options.