problems with custom kits.

[Possegal]

I never dealt with a website, I dealt on the phone but mostly email with a rep of the company. Once I had everything to them, I got a pdf file that showed the design on the pieces of clothing as they would be cut. I had to confirm that. Then they mailed me a piece of fabric, the same as the shirt, with a very small version of all the pieces of the design before they were cut out, where I could see the design on the shirts, though small scale, and I could confirm that the colors were right. So I had to confirm things as they moved along. The only issue for mine was due to the way one piece was sewn, something I couldn't confirm or see until the final product. I can't imagine now doing this any other way but with all those steps to confirm things.

Fingers crossed for you that the company steps up and makes it all right. Sorry you are going through this all and sounds like you stepped in to help out and now you are the one dealing with the headaches. So here's hoping it all gets worked out and you love and enjoy your kits as much as my team does! Good luck!

[dolcerider]

Just an update:

We Won! Took a tag team approach with some dogged persistance to get the company to bend but they did agree to redo all of the kits at no charge.

The company however never acknowledged that they were at fault but rather sited the need to have customer satisfaction. (Hmmm.. original artwork resubmitted which showed proper placement of the logos and distinct color difference between the jersey and bib...) Nevertheless they are doing the right thing.

This has been a horrible process and I just want to caution anyone who is thinking of doing the same thing. Research the company, ask friends, blog, and don't allow yourself to be talked into a contract by a fast talking service rep. Read the contract, ask lots of questions and by all means ask for swatches of the material.

[Flur]

Possegal - since you had a positive experience, what company did you use?

[smurfalicious]

Hmmm, my dead sexy kit from CyclePath came from Voler and they haven't had any problems that I've heard of. I really dig the fabric and the graphics are sweet! I dug up their website to make sure I ordered the right size and I got good feelings from them. Sure hope it wasn't them, but then again, it doesn't make my CyclePath - Custom Bike Love kit any less sexy!!!

[Possegal]

It is part of Mt. Borah. Here is the site http://www.customsublimation.com/

They made them for our ride last year and then this year I had to order more. So I've dealt with them for over a year now and really have nothing but good things to say about them!