Thank you for your feedback and althought I would love to list the company by name I am still hoping they will do the right thing. As of yet though, I have not heard back. Someone else I have spoken to stated I could cancel my credit card payment to them as a last resort.

I had originally wanted to go with another company, but the friend who started this process felt comfortable with their website. This feeling changed quickly when she found out she could not get her security deposit back after being prompted by the agent to order the fit kit, which in fact was done much too soon. (We had not yet formalized a lot of the design.) I stepped in to get her out of a jam and deal with this company because she was not in a position to lose money. I thought I had things under control and then found I could not navigate their web site to finalize the design. The agent apologized and hand processed the order. I again thought everything was clear until we received the final product. Bad placement of a design on the jesey itself and when we put on the bibs the side panels took on an orange hue which of course then did not match the red jersey.

We ladies got together to do something fun and it has turned into a nightmare, but I have to remain positive!