RM - is there something between Specialized dealers and other bike shops, or just a couple of individual jerks over there in the desert and here in the murky swamps of the Big Easy? I got railed on by a LBS over a year ago about my Specialized that I bought from a flooded LBS post-Katrina - they were claiming I had an illegal bike, as "ALL" the bikes in the other shop flooded. The shop I bought it from had about a dozen in their attic that didn't flood, and they were selling those at terrific prices, for cold hard cash. I was able to register my bike with Specialized for the warranty, so figured it wasn't on the list of destroyed bike.
Anyway, I haven't been in the offensive shop since, and have spread my bad experience. The flooded shop has since rebuilt and reopened, but I haven't made it over there yet. I've taken my bike to a different shop (LBS #3, don't loose count!) for service ever since - where I've been a happy customer for years.
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08-10-2008, 11:02 AM #1
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Beth
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08-10-2008, 01:31 PM #2
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Beth, I'd say it's just an individual thing. Sounds like your guy just had a bad case of sour grapes or something...
As I've alluded to before, I'm not a specialized fan, but I don't bad mouth their bikes. They just aren't for ME. But this guy is a world class jerk. He was nice when I was spending money in his shop, but once I figured out he had no clue what he was doing things changed. He turned very arrogant, and I hear he bad mouths us all the time. But like I said, I'm a lover not a fighter, so I just smile and say "ahh whatever" and give the best customer service I can.
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