Wendy:
Appalling isn't it? It was Sid's on 34th street.
I've always had pretty good service there and the person I usually deal with, Alan, was not there that day. I'm sure if he was I would have had a totally different experience. They've put on new handlebars, a new crankset, etc., for me and lots of major stuff done on my husbands bike, and everything worked out well. So this was a real surprise.

Perhaps this was a defective pedal/cleat set. It was the only Speedplay Zero they had in stock. Or, the woman who was trying to install it was just a moron.

Carol