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  1. #1
    Join Date
    Jun 2008
    Location
    Purdue
    Posts
    84

    Thumbs up Ditto

    TE does indeed rock! I am in between sizes - misses XL and womens 1X. I had trouble discerning from the garment size guides (for Terry)(look at them - my dimensions indicated either would fit!) and had ordered the misses jersey that I was eyeing. Sadly, the jersey was a great fit in the chest, but a little smaller that I'd prefer in the waist.

    I'd emailed customer service asking if they could help me rather than me second guessing between 1X and 2X. I gave the odd request of someone comparing the sizes side by side to give me information for my order.

    I was amazed how fast I had received assistance and a reminder to use the coupon code for free shipping on my reorder. I'd received the email at work and did not have my invoice on me. My CS agent even emailed me the code so that I could order from work and get my order in that day rather than the next.

    Also, shipping was really fast for me!
    My bike is my Benz.

  2. #2
    Join Date
    Jun 2005
    Location
    Illinois
    Posts
    3,151
    Reckon that's what can happen if the customer service people have a certain sense of ownership and want to make happiness happen!

  3. #3
    Join Date
    Jul 2005
    Location
    Illinois
    Posts
    3,853
    Quote Originally Posted by wolfak View Post
    TE does indeed rock! I am in between sizes - misses XL and womens 1X. I had trouble discerning from the garment size guides (for Terry)(look at them - my dimensions indicated either would fit!) and had ordered the misses jersey that I was eyeing. Sadly, the jersey was a great fit in the chest, but a little smaller that I'd prefer in the waist.

    I'd emailed customer service asking if they could help me rather than me second guessing between 1X and 2X. I gave the odd request of someone comparing the sizes side by side to give me information for my order.

    I was amazed how fast I had received assistance and a reminder to use the coupon code for free shipping on my reorder. I'd received the email at work and did not have my invoice on me. My CS agent even emailed me the code so that I could order from work and get my order in that day rather than the next.

    Also, shipping was really fast for me!
    Same here, I called about a fitting question and the rep went and got both sizes and discussed them with me...TE provides the epitome of customer service!

    Electra Townie 7D

  4. #4
    Join Date
    Feb 2007
    Location
    Oregon
    Posts
    1,131
    TE does indeed rock. Super fast shipping. I've ordered items from online retailers that have warehouses locally in Seattle and still have not received them as quickly. The one time that I had to return an item I ordered from TE - shorts didn't fit right - they made it easy and credited my credit card as soon as they received it. Sometimes they even pack a few extra goodies too.
    Everything in moderation, including moderation.

    2007 Rodriguez Adventure/B72
    2009 Masi Soulville Mixte/B18
    1997 Trek 820 Step-thru Xtracycle/B17

  5. #5
    Join Date
    Jul 2007
    Location
    foothills of the Ozarks aka Tornado Alley
    Posts
    4,193
    So do you, CC.

    TE has set the standard in online shopping and personal advice.

  6. #6
    Join Date
    Jul 2008
    Posts
    943
    Quote Originally Posted by sgtiger View Post
    TE does indeed rock. Super fast shipping. I've ordered items from online retailers that have warehouses locally in Seattle and still have not received them as quickly. The one time that I had to return an item I ordered from TE - shorts didn't fit right - they made it easy and credited my credit card as soon as they received it. Sometimes they even pack a few extra goodies too.
    YES!! I got a post it type sticky pad that had the TE logo on it!! Loved it!!

  7. #7
    Join Date
    Jul 2005
    Location
    Illinois
    Posts
    3,853
    Quote Originally Posted by arielmoon View Post
    YES!! I got a post it type sticky pad that had the TE logo on it!! Loved it!!
    I got some of those too, I wrote a note to the plumber on one...they look on his face was priceless.

    Electra Townie 7D

 

 

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