Yeah... They are extremely snobby at R&A. They cater more to the high-end market. I wouldn't count on them to be too helpful. Here are 3 Brooklyn shops I've been to that have some flat-bar road bikes, and where the people are friendly and helpful:
Bay Ridge Bicycle World
Mr. C's Cycles
Roy's Sheepshead Cycle
Unfortunately, they are all a bit of a haul from Gowanus. Best if you have a car. Dixon's on Union by the co-op is not advisable, and that place on 7th is really small.




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