So upset I wanted to cry...

[SadieKate]

Fed-Ex recently delivered a pair of hubs to me in a damaged box, but the driver was very upset that the box had even been loaded onto his truck as damaged boxes are never even supposed to be seen by the customer; they are just to be handled by Fed-Ex and the shipper.

The Fed-Ex driver asked me if I'd mind opening the box while he waited and determining if the hubs were damaged. He was obviously very embarrassed about the whole thing.

It'll all work out, but that doesn't help the frustration in the meantime.

[sundial]

Oh honey, I'm so sorry about your wheels. That would make me sick too. I'd have to raid the chocolate stash.

When you call the wheel manufacturers, ask if they can ship it overnight via Fed Ex--their expense. Fed Ex is kinder to fragile things.

[elk]

Tears of RAGE...I'd say!!! And yes...heartbreak to see your wheels in that condition. I'm spittin mad FOR you...

Make sure you tell the maker/shipper to pack the wheels really well!!!

This has happened to me with all kinds of freight...it's a big PITA.

I always pick USPS when available...and I used to pick UPS over Fed Ex cause it seemed faster....but no way after looking at that.

It's traumatic.....don't be embarrassed about your upset....

and it will be OK in the end....

[solobiker]

A similar situation happened to me about 1 year ago with some rather expensive wheels. The box was damaged ( not as bad as yours) a wheel was bent. The box looked like it received damage from a forklift. Well anyway the wheel was insured through the UPS, DH and I took pictures and filled out all of the appropriate paperwork and the UPS has still refused to reimburse us stating it was not inusured even though we have proof, both in a reciept form and picture of the box with the sticker on it. We have not used UPS for any more shipping. So in answer to your question does UPS suck eggs. YES!!

[BabyBlueNTulsa]

Well, UPS came by my office this morning to inspect the box. As expected, they blamed the shipper. Oh well. Not my problem, right?
I got a Call Ticket from them and they actually took the box/wheels.

My sales guy told me they were already working on building me a new set. Interestingly, he said they would ship this week. Funny how fast they can build a wheelset NOW, isn't it?

I will be leaving for Columbus (visiting my bestest GF to have some fun) on Thursday morning, but maybe the wheels will make a second appearance next Monday. (NOT from UPS, I hope! - I asked for something else... )

I'm getting excited... we're going to Cedar Point!!! I haven't ridden a roller coaster since way before my back surgeries (which were in 2003-04). I will be careful..naturally. Can't get all injured again ..then get back and not be able to ride my new wheels! LOL
Cedar Point Cedar Point Cedar Point...capital of roller coasters....

I'm gonna have a few extra lbs to ride off next week, I think, after this weekend with my GF and her hubby. You gals have FUN...and ride a few miles for ME!

[sundial]

I hope you get your new wheels just in time for your epic ride.

[SadieKate]

My sales guy told me they were already working on building me a new set. Interestingly, he said they would ship this week. Funny how fast they can build a wheelset NOW, isn't it?

I'm sure you went to the head of the line due to the incident. Everyone else got bumped down a notch.

[DrBadger]

So sorry about your wheels...but glad that it looks like it is being taken care of.

One thing to realize with FedEx though is that there are different levels of FedEx. Overnight and the buisness ones are fine, but DON'T use FedEx home...FedEx has been split into two divisions, and they are completely seperate, so don't expect the same level of service from FedEx home as you do from regular FedEx. I live in an apartment complex and when I am not home my packages are left in the complex office where I have to go and sign for them. I am supposed to have a note left on my door letting me know that there is a package, but I have never received a note from FedEx home, despite the fact that the office tells the drivers everytime that they are supposed to notify us. I have had packages sitting in the office for over a week since I didn't know they were even there given that the tracking is less than efficient (I will have things delivered but the tracking still says they haven't even reached my town)

Good luck with the next set of wheels!

[BabyBlueNTulsa]

Well Hooray HOORAY for the good ol' USPS!!

The box arrived unmolested and wheels in great shape. I took the rear over to my LBS to transfer my cassette from the PT wheel to the new one. They didn't even charge me for it. Nice! <thumbs up>

I promised a before and after picture... Afraid I don't have a JUST BEFORE picture, but this'll give you a good enough idea (didn't have the carbon bottle cages yet in this pic, and the seatbag isn't on there in this one)

Looks fast...but cluttered...and dark!

[BabyBlueNTulsa]

Here is my baby as she is tonight! Cleaner, brighter!

I haven't taken her outside for a spin, but I did turn the cranks and shift the chain around a bit. This freewheel is a lot softer sounding. I might actually be able to sneak up to people while rolling. LOL Also...the wheel spins with the coolest sound. The spokes and rim are the same as my power tap wheel, but I dunno...it sounds a lot different. Can't wait for my Wednesday night ride tomorrow! Maiden voyage.... :P