I have a pair of Trek panniers that are similar -- open on top, but similar. Same situation. Tried them today for the first time (more on that trip later) and made this discovery. They were "closed" at the time, and perhaps not folded properly. I'm going to try them open next, and then start looking at potential changes. They're bland black, but I like them for my purposes!

Oh -- amusing part of the story. DH was riding next to me when we were in the "doublewide" stretch of bike lane this afternoon, and he pointed out this OBVIOUS situation to me. Like I wouldn't have noticed my heels rubbing on them ever pedal stroke?

Karen in Boise