i had the same problem. i clearly did not have enough room for them (heels hitting them) and returned them 5 minutes after I bought them.
If i ever buy panniers they will have to be a smaller size. it's a bummer, I really liked those Basil Blossoms too.

Quote Originally Posted by bruiser View Post
1. This is my first experience with panniers and I totally didn't even think that maybe my heels would hit the bags *doh*
2. When I attach the bags a little farther back to compensate they start to droop over the back of the rack. This is several inches, and to get the bags far enough away from my heels it would end up being about 4 inches. The bike is a small-ish men's road frame (the Seattle Langster).

Does anyone have any solutions? I thought about attaching a board to the rack to elongate the platform on which my bags rest, but that doesn't do anything for the heel-strike. I also though about seeing if the lbs can put the rack higher up by bending the struts more. I'd be really sad if I can't keep these on this bike as they make erands so much more...stylish