Dear Furniture Company near Spokane,
When a customer pays 100% of the bill for a very expensive piece of furniture in early January with the written statement by you that it will be ready in 7-12 weeks, deliver the GD cabinet on time or be candid and honest about the delay. Proactive communication makes a happy customer.
Furthermore, when the customer contacts you with concerns about the delivery timeline due to travel schedules and other commitments, don't blow it off. We placed the order when our schedule would not have impacted the delivery.
As we predicted, I will be out of state and my husband has to change his travel plans because, even though your latest estimate had been this week, I just spoke to the shippers and they gave me a completely different schedule.
I think I'll give you another call and see if any one besides your snotty BS-ing office person has any ethics. You are the builders and not the middleman. You have 100% of the responsibility for this FU.
More later,
SK
PS - You may not care, but the furniture makers on the other side of the continent who received our orders last have already delivered. Guess we know who will not be getting any future orders from us.



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