Trek sevice problemo grrr...

[ridebikeme]

Umm... well as most of you have mentioned already Trek should step up to the plate; and hopefully they will! Unfortunately, I have seen this happen way too many times, and unfortuantely most of the issues have also come from Trek. It doesn't matter whether it's a Bontrager tire/tube(which many of my customers have had problems with) or Klein, or Gary Fischer. The reality is that if you pride yourself in customer service then you take care of the customer!!

For me the reality is this: there is a lot of competition out there in the bike industry right now, and many companies would bend over backwards to help their customers/shops through difficult situations like this. That is what customer service is all about, not simply lip service as some offer. The bad press that Trek has received simply from this forum is something that no one wants, and something that will cost them a lot of money and time to change. Everyone makes mistakes, but this is simply no mistake! It was a decision that someone made with all of the current information available.... the end result a poor business decision.

Lastly, Lance was/is a great cyclist/athlete, and the reality is that he could have rode any brand of bike he wanted. Trek did NOT make him a great cyclist, however he definitely made their name much more wellknown. I wonder what he has to say at Mellow Johnnys now?

[Mr. Bloom]

Trek needs to step up to the plate and take care of their customer. The bike may cost the consumer 1600 more at retail, but certainly not at cost.

Outstanding Point RM! Keep in mind...Trek's effective cost is still even about 30% to 40% below your dealer's cost as well.

I hope that Trek has one of those 'bots that searches the 'net for posts about them.

SmilingCat: Maybe you should place your post on bikejournal to get more traffic and debate...

[smilingcat]

popped this thread back to the top. My friend got a call from Trek and it seems they came to their senses.

first and foremost, they apologized for the poor handling of the situation.

Then they gave him a choice between two bikes Tete De Course or 6.5 Madone Pro. He decided to take the Madone. smart move.

Stay tuned.
smilingcat

[melissam]

SmilingCat,

Thanks for the update -- I'm glad that it was a happy ending. Can't wait to hear how your friend likes his Madone!

- Melissa

[PinkBike]

thanks for the update - very cool!

[Mr. Bloom]

Of course! In the long run, truth and justice always prevail.

"In the long run we're all dead" John Maynard Keynes