Trek sevice problemo grrr...

[Geonz]

(or a different person behind that desk... so hopefully somebody behind another desk will make a better decision!!)

[Mr. SR500]

Sounds like Trek offered a reasonable solution. Trek no longer builds LeMonds, so they offered a reasonable replacement for his Lemond. His bike was not top of the line, the new 5.2 Madone would be a nice replacement.

The replacement should be worked out between the dealer, Trek rep, and customer. Sorry the exact same frame was not available, but going from a 4 year old LeMond to a brand new Madone would be a very good upgrade. As for the carbon, the 5.2 is has black carbon = 110 (white = 120, red = 55).

Seems like Trek was fair to me.

[SalsaMTB]

Sounds like Trek offered a reasonable solution. Trek no longer builds LeMonds, so they offered a reasonable replacement for his Lemond. His bike was not top of the line, the new 5.2 Madone would be a nice replacement.

The replacement should be worked out between the dealer, Trek rep, and customer. Sorry the exact same frame was not available, but going from a 4 year old LeMond to a brand new Madone would be a very good upgrade. As for the carbon, the 5.2 is has black carbon = 110 (white = 120, red = 55).

Seems like Trek was fair to me.

+1 To me, it seems like Trek is trying to work with him. They couldn't get him the LeMond, so they tried going with a Trek. It seems a bit too premature to be bashing the company.

As for your question about Trek dealing with the shop differently because of the gender of the owner....I don't see anything they've done that would make me draw that conclusion.

[ilima]

It WAS top-of-the-line along with the Tete de Course (same frame, different components).

Did we read the same post? Because in the post I read, Trek offered the 6.5 first and then reneged on the deal.

Sounds like Trek offered a reasonable solution. Trek no longer builds LeMonds, so they offered a reasonable replacement for his Lemond. His bike was not top of the line, the new 5.2 Madone would be a nice replacement.

The replacement should be worked out between the dealer, Trek rep, and customer. Sorry the exact same frame was not available, but going from a 4 year old LeMond to a brand new Madone would be a very good upgrade. As for the carbon, the 5.2 is has black carbon = 110 (white = 120, red = 55).

Seems like Trek was fair to me.

[Mr. SR500]

It WAS top-of-the-line along with the Tete de Course (same frame, different components).

Did we read the same post? Because in the post I read, Trek offered the 6.5 first and then reneged on the deal.

He said, "Treks reply was that they had no Victoire frames in my size left but they might give me a Trek Madone 6.5 frame." Who said, the dealer, rep? Might is not will. He also said his bike was "the" top of the line, but in reality the Dura-Ace bike is the top of line.

I'm sure he is a nice guy, and I'm sure he is upset about his bike, but after reading his post it still seems Trek did their part. I did a quick Google:

'08 Trek 6.5 Dura Ace $5830
'04 Lemond Victoire Ultegra $3900
'08 Trek 5.2 Ultegra $3680

So in 4 years of development, you get more bike for the same money (as technology trickles down, like the new Madone frames (lighter stronger), 9 speed to 10 speed, etc...), the 5.2 seems a reasonable offer. The new Madones are awesome and a much better frame then the TI/Carbon Lemond he had.

I'm guessing he has other issues with Trek. In my experience they have been excellent!

[ilima]

Trek isn't going to replace the entire bike, just the frame. So the whole Tete de Course vs. Victoire thing is moot as our your whole bike comparisons (ever heard of inflation??)--both had the top o' the line frame at the time. The fact that a 2008 Ultegra equipped 5.2 costs less than a 2004 Victoire indicates the frames are not on the same level and argues against your point.

As far as dealing with Trek, it's the same as any company--sometimes you do get a bad service rep. Happened to me with Garmin, but another rep made things right.

He said, "Treks reply was that they had no Victoire frames in my size left but they might give me a Trek Madone 6.5 frame." Who said, the dealer, rep? Might is not will. He also said his bike was "the" top of the line, but in reality the Dura-Ace bike is the top of line.

I'm sure he is a nice guy, and I'm sure he is upset about his bike, but after reading his post it still seems Trek did their part. I did a quick Google:

'08 Trek 6.5 Dura Ace $5830
'04 Lemond Victoire Ultegra $3900
'08 Trek 5.2 Ultegra $3680

So in 4 years of development, you get more bike for the same money (as technology trickles down, like the new Madone frames (lighter stronger), 9 speed to 10 speed, etc...), the 5.2 seems a reasonable offer. The new Madones are awesome and a much better frame then the TI/Carbon Lemond he had.

I'm guessing he has other issues with Trek. In my experience they have been excellent!

[Mr. SR500]

I guess maybe just we'll agree to disagree.

[smilingcat]

Hi Mr. SR500 and ilimia,

Both of you have a point and thank you for reading my friends plight. He is more than capable of buying the 6.5 outright, it isn't about getting something more to him. It's just that he was led to believe they Trek were going to give him a 6.5 then they pulled the rug under him by offering something less because they claim that: it was made of lesser quality material and was offering a bike made of same quality material. 120OCLV versus 110OCLV.

Now the interesting point of this comment is that Trek is willing to offer him a bike made of comparable material. They failed in checking the material as being 110OCLV. So if they base their decision on which bike to replace then it should be 6.5 with 110OCLV not 5.2 with 120OCLV. This simply is interpreting their own words of comparable material.

Now about replacing with comparable performane bike. This is bit more contentious.

Suppose you bought a corvette 15 years ago. and you were given a lifetime warranty. And now, the corvette has broken down for no fault of yours, you take it to GM and request a replacement. Given its performance, GM offers you a Cobalt instead of Corvette. Would this be fair?? perhaps.

or would you prefer a new corvette. would this be fair?? Clearly, you are getting far more than a 15 year old car of yours.

I think both sides have good arguments. But that is not why I posted here. I just posted to show what can happen with "lifetime warranty" and how it can be interpreted. I'm sure Trek means well. Maybe somewhere someone in their company goofed.

And I take no offense to those who think my friend should take the 5.2. Mean while he is riding his Cannondale (his Paramount Racing Bike) with his training wheels.

smilingcat