I really hope this is a mistake and you get a better response and soon. I also hope this is an isolated incident--sorry that does not help you. It doesn't take but one dissatisfied customer to really spread the word. My LBS is a Trek dealer, my aluminum bike is Trek and recently I bought a carbon LeMond. I have recommenede him and these bikes to many. Then I hear of these "freaky" issues with carbon fiber bikes and get a bit scared.
I wish you luck on resolving this. I am sorry to hear such bad news. I feel like I should share this w/ my LBS guy (who is the greatest).