So flustered

[Thorn]

If it is a teensy bit of consolation, I'm also on waiting on a Rosie.

If it works, it will have been worth the wait, right?

[Bad JuJu]

Like Crankin, I've never had anything but great service from Terry, even to the extent of their calling me when things I've ordered either weren't available or were backordered. So it surprises me, and not in a good way, to hear about your situation.

You did the right thing--they (and all retail companies) need to hear when they're not providing satisfactory customer service, so they know there's something they need to do better.

Hope you get your saddle soon!

[DDH]

If it is a teensy bit of consolation, I'm also on waiting on a Rosie.

If it works, it will have been worth the wait, right?

You are right!! I sooo hope it is worth the wait. I need a new saddle and have for 2 years. I guess I have rode with this poor fitting saddle that long, a little longer won't wait.

I just didn't know any better. I just dealt with it thinking it went along with biking. I wasn't going to quit biking though, I enjoy it to much, butt and sensetive parts it pain or not. LOL

[IFjane]

Terry does have good service - though I have found them to be a bit slow sometimes.....

IMHO no one can beat TE for customer service, fast response, fast shipping....