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Thread: So flustered

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  1. #1
    Join Date
    May 2004
    Location
    Longmont, CO
    Posts
    545
    They should be communicating with you. I agree -- good customer service means keeping the customer notified every time there is a further delay.
    monique

  2. #2
    Join Date
    Feb 2005
    Location
    Concord, MA
    Posts
    13,394
    Generally, Terry has excellent customer service. I think it's good that you told them you would have appreciated an email.
    One time they sent me part of someone else's order in with mine. They were very helpful in solving that and figuring out where the rest of my order had gone.

  3. #3
    Join Date
    Nov 2006
    Location
    Memphis, TN
    Posts
    996
    I'm in the same boat as you! I'm waiting for one of their new TT saddles.
    Because not every fast cyclist is a toothpick...

    Brick House Blog

  4. #4
    Join Date
    Oct 2006
    Posts
    1,057
    If it is a teensy bit of consolation, I'm also on waiting on a Rosie.

    If it works, it will have been worth the wait, right?

  5. #5
    Join Date
    Aug 2005
    Location
    Florida panhandle
    Posts
    1,498
    Like Crankin, I've never had anything but great service from Terry, even to the extent of their calling me when things I've ordered either weren't available or were backordered. So it surprises me, and not in a good way, to hear about your situation.

    You did the right thing--they (and all retail companies) need to hear when they're not providing satisfactory customer service, so they know there's something they need to do better.

    Hope you get your saddle soon!
    Bad JuJu: Team TE Bianchista
    "The road to hell is paved with works-in-progress." -Roth
    Read my blog: Works in Progress

  6. #6
    Join Date
    Jul 2006
    Location
    Central TX
    Posts
    757
    Quote Originally Posted by Thorn View Post
    If it is a teensy bit of consolation, I'm also on waiting on a Rosie.

    If it works, it will have been worth the wait, right?
    You are right!! I sooo hope it is worth the wait. I need a new saddle and have for 2 years. I guess I have rode with this poor fitting saddle that long, a little longer won't wait.

    I just didn't know any better. I just dealt with it thinking it went along with biking. I wasn't going to quit biking though, I enjoy it to much, butt and sensetive parts it pain or not. LOL
    Donna

  7. #7
    Join Date
    Oct 2006
    Location
    Reporting from Moonshine Mountain
    Posts
    1,327
    Terry does have good service - though I have found them to be a bit slow sometimes.....

    IMHO no one can beat TE for customer service, fast response, fast shipping....
    "When I'm on my bike I forget about things like age. I just have fun." Kathy Sessler

    2006 Independent Fabrication Custom Ti Crown Jewel (Road, though she has been known to go just about anywhere)/Specialized Jett

 

 

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