Quote Originally Posted by withm View Post
It sounds like the mechanic is not there everyday. Maybe you can find out when he/she IS there, and make an appointment. For a new bike you can expect some cable stretching, and they can adjust it in about 5 minutes. I can see leaving it for an hour if they are busy, but really, if they sold you the bike they should give you some ready adjustments without having to wait several days for it. That's just ridiculous.
I know! I was frankly, a little disappointed, I was told to bring it back after about 15 hours, and they would do the adjustments - and then I was told to leave it - the mechanic was there - I think they are just over busy - but when you buy a new bike, I would think it would think that you would be treated as if you bought a new car.......... I wasn't very happy, and probably looked a little shocked - the attitude was more or less, thats just the way it is. The road to the shop isn't exactly bike freindly either - 2 lanes, curves, hills, and no shoulder.... a real nail biter. I asked if I could make an appointment, they said that they didn't do appointments per se, but if I got it in when they opened they would see if they could have it back to me in a day!! As you said, this seems like it should be a very simple adjustment. But if I have to pay to have it done at Veloce Velo, I guess I'll have to do that....... It just seems like as you said this is a simple adjustment and really should not be rocket science......

Cya,
Cyn