Originally posted by MightyMitre
I He took it back to the shop and they were so embarrased and apolgetic. They're quite a well known shop with a very good reputation in the South of England - they sponsor a team and a lot of their customers are very demanding. They couldn't do enough to make ammends. The gave him another free service, free bar tape, some energy drink...
How a shop responds when they blow it is a big part of the equation, sounds like they did good!!

Irulan