Agree with you, Jane.

Awhile back, someone posted about Performance charging a few cents more to credit cards---the amounts didn't match the order and/or invoices. When I returned something to them last summer, they did not credit my credit card. Instead, they wanted me to call them so they could suggest an alternate item. I won't order from them again.

I'm willing to pay more for honest, customer-oriented service. TE definitely falls into this category.