I was having terrible problems at one point with my pump; I just couldn't get it to work. So rather than get more upset (and having deflated my tires too much to ride), I took it to my lbs and asked for help learning to use it properly. So they tried it. And tried it. And realized it was broken!

They gave me a new pump (I'd bought mine there), made sure I was comfortable using it, and off I went!

They've always been great with my questions, and encouraging, but I was still embarrassed to ask how to use the pump. And then I wasn't