OK so a very late jump in. RM I read your original post, and skimmed the last few. It looks like this thread has been all over the place, but I have to say what struck me most is that in the midst of your stress with the new shop and training, that you had time to remember the walking wounded on the site.

You said you hoped all the injured folks were healing. That is very nice. Thanks. I would send you flowers just for that!

I wish we lived closer so you could be our LBS! Word of good service will spread, you wait and see.