Thanks everyone.

None of the local shops carry Scott. So I guess that makes it a little better?

I think I would never have the nerve to walk in with a crankset I bought on Ebay or Nashbar or whatever and ask LBS to install it. Not to say there's no temptation, but I don't think I could actually do it. I do need to learn to do my own mechanical work though.

The shop I have a relationship with is OK. I really like one of the sales guys there and one of the mechanics. I've also gotten BS from both sales and service, though, and as mentioned, they sometimes do a pretty mediocre job fixing my bike, so... I feel loyalty to them because, as mentioned, they do know me and my bikes. It's a little like feeling guilty for going to a new hairstylist when you realize you've had a string of bad cuts though.

RM, I am sure that if your shop were in my town none of this would be an issue.