LBS Politics (LONG... sorry!)

[rij73]

One scenario I can think of when you might do this is if you fall in love with a particular bike or brand of bike, and your LBS is just simply not a dealer of that brand. Doesn't mean you don't want them to stay in business if you buy the bike elsewhere but still use them for the fit and maintenance.

I, for example, just got it into my head that I wanted to ride a Blue RC4. It was a pretty superficial decision, but still, that was the bike I wanted. Nobody around here carries that brand at all...

[DirtDiva]

WRT buying parts online then getting the shop to fit them...
You are a regular customer of your LBS, not some random passer by. See if they'll do a price-match for whatever it is you're thinking of buying online or give you a good deal on installation if it is impossible for them to get close enough in price for the item(s). They make the sale and you get a good price.

[OakLeaf]

PS I didn't mean I thought you were the antichrist

It's just that if you're getting something from your LBS that you can't get online, then you ought to be willing to pay for it, because it's the reason that they have the overhead that they do.

I don't mean fitting, or selling you a particular make of bike, for the reasons I said before, but I do mean knowing their product line and helping their customers find what they need (as opposed to what they think they want); making sure bikes are properly set up before they leave the shop; etc. If they don't give you any more help than a big box store would, and I've been in LBS's like that, then to heck with them, but I wouldn't bring them my bike for service, either.

So many people complain about talking to tech support in India, or buying poisoned dog food from China, but don't see the connection when they choose where to make their own purchases.

[Aggie_Ama]

The LBS I purchased my bike at went out of business. After that I realized my bike was improperly fit and causing me pain. I took it into the shop near my work and paid $40 to have the fit redone. I then bought $50 insoles. The shop was very nice and concerned that I have a proper fitting bike. Plus if you think about it a paid fit is pretty much 100% profit. They now get my business before any other shop and I only bought my shoes online because I really wanted a color they couldn't get.

The shop should be happy to help you no matter where you bought it. The great service the shop I use provided fitting my bike won me over as a frequent customer.

[velogirl]

I'd beg to differ that a paid fit is 100% profits. The employee who fit you is paid either a salary or an hourly wage. If the fit takes 2 hours and the employee makes $20/hour, then there is zero profit on a $40 bike fit.

There is also opportunity cost for the other things that employee might be doing (like selling a bike) that he can't do because he's fitting you (for no profit).

I took it into the shop near my work and paid $40 to have the fit redone. I then bought $50 insoles. The shop was very nice and concerned that I have a proper fitting bike. Plus if you think about it a paid fit is pretty much 100% profit.

[Running Mommy]

Ok, first of all, Cambria is a good shop. Just give the bike a good look over to make sure they didn't "trade out" components. I have heard some stuff about one of their shops. Don't know if it's true, but always good to be cautious...

Now as for buying a component online and then asking them to install it?? Ohh that made me bristle. It's kind of like taking your own food into a restaurant and sitting at their table and eating it. It just seems to be bad form IMO. There was a discussion amongst lbs owners in a trade mag about that recently. Some say they will, some say absolutely not. It's hard to exist as a brick and mortar with the internet folks under cutting you. BUT if they are not able to get the component you need, then I would say it's ok. Have you asked them if they can get it for you, and if so what kind of price they'll give you?
I know some shops will install for free if you purchase it from them. For our shop it just depends. I would think that most shops would be willing to work with you tho.
And NO, I do not think you are evil for buying online. When I'm pricing things for the shop I always try to look at what the online market is pricing it at. I can't always match it, but I try to stay within a stones throw.
One thing I don't think alot of people realize either is that some online stuff is previous years goods. So they think the lbs is overcharging them for say a 105 rear derailleur, but what they lbs is selling them is a current model, and the online version is 07 or older. If your lucky your lbs will have an older model on hand and is prolly discounting it.
As for the fit. Does this shop have a certified fitter on staff and charge for it? If so, then no worries. That's part of their business model. It's just another service, so I wouldn't think twice.

I had a similar experience a couple of weeks ago. A lady came in and asked me to measure her for a bike. I took all her measurements and plunked them into the system. Gave her the size, saddle height, reach, etc. and then she took those measurements to my competition. Apparently she had a credit at the other store, so she was going to use it to order a road bike. She didn't like how the other lbs had measured her, so she came to me. Sure enough, He had measured her big. Which I attribute to the fact that he can't get the bike smaller than a 48cm. She measures at a 45-46. The bike she's getting will be too big for her. I'm sure I'll see it in here when it doesn't fit. I'm not certified yet (coming after Ironman) so I don't charge anything. And I also don't put it out there that I will do a professional fit. But I do know enough to be able to swap out stems, adjust cleats, etc.
I'm just hoping that by helping her it will eventually mean she'll actually spend some $$ at my store, rather than just use me for my knowledge. All I can do is hope. At this point I'm trying to spin it as good bike karma...

Hope this helps. You are not evil!! No worries!

[VeloVT]

Thanks everyone.

None of the local shops carry Scott. So I guess that makes it a little better?

I think I would never have the nerve to walk in with a crankset I bought on Ebay or Nashbar or whatever and ask LBS to install it. Not to say there's no temptation, but I don't think I could actually do it. I do need to learn to do my own mechanical work though.

The shop I have a relationship with is OK. I really like one of the sales guys there and one of the mechanics. I've also gotten BS from both sales and service, though, and as mentioned, they sometimes do a pretty mediocre job fixing my bike, so... I feel loyalty to them because, as mentioned, they do know me and my bikes. It's a little like feeling guilty for going to a new hairstylist when you realize you've had a string of bad cuts though.

RM, I am sure that if your shop were in my town none of this would be an issue.

[Blueberry]

My LBS guys work with me on stuff. I bought a Surly Cross Check on Ebay. I got a good price. I brought it to them to work on. They oo'd and ahh'd over the bike, and I spent over $100 getting it "just right." I also get them to order parts for me that I could just as easily order myself for the relationship. They work on my Bike Friday - it didn't come from them.

If they aren't a dealer in that kind of bike, they'll probably be cool with it. Just explain and communicate. The bad service sucks - mine will re-fix any minor problem, but honestly the wrench who does much of my work is so good it's never an issue......

RM - there may be liability issues with installing an unknown part. Another good reason....

[Running Mommy]

Thanks everyone.

None of the local shops carry Scott. So I guess that makes it a little better?

YES it does.

I think I would never have the nerve to walk in with a crankset I bought on Ebay or Nashbar or whatever and ask LBS to install it. Not to say there's no temptation, but I don't think I could actually do it. I do need to learn to do my own mechanical work though.

Yeah sounds good in theory, but hard to do huh?

The shop I have a relationship with is OK. I really like o
ne of the sales guys there and one of the mechanics. I've also gotten BS from both sales and service, though, and as mentioned, they sometimes do a pretty mediocre job fixing my bike, so... I feel loyalty to them because, as mentioned, they do know me and my bikes. It's a little like feeling guilty for going to a new hairstylist when you realize you've had a string of bad cuts though.


This part concerns me!! It reminds me of my prime competition, and why I decided to open our own shop. I really tried to like this shop. I did for awhile- I think I even posted some positives about it back in the day. But then I started noticing that the bike was in worse shape when I got it back from when I took it in. The guy couldn't get what I needed etc. I tried to turn a blind eye to it, but finally realized it just wasn't working out. And now all I hear from my customers are complaints about this guy. It was hard to come to that realization, because I really like the guy. but he just couldn't handle my needs.
Ironically one of his employees came in lastnight and was chatting w/ us. He told me that the guy knows it's me that opened the shop and is super bitter. I had sent a lady there to get specialized spin shoes because he's a specialized dealer. I guess when she went in there she told him I had sent her over. The guy said the look on his face was priceless. It's hard to hate someone when they send you business. lol
RM, I am sure that if your shop were in my town none of this would be an issue.

See my replies inside the quote

[tulip]

RM has the right attitude and advice. I bought one of my bikes from my LBS, and the others I did not, but my LBS works on all of them. But I buy my tires and tubes there, and my shoes. I also buy my shorts there, even though shorts are cheaper at Performance. That extra $10 is worth it to me to shop local and to get my shorts right away. I support my LBS in small ways with tubes etc as well as in larger ways (bike). I also have them work on my bike when I can't do it myself. I would never bring in parts that I bought elsewhere to install.

Because of this, they pushed a repair up because I needed it done pronto. I would not expect them to do that if I was not a regular customer. You do get what you pay for, and in the long run, I'm not spending much more (if any) than I would by shopping at Performance or other internet bike sites (I'm not an ebayer).

That said, I do go to the original Performance shop when I visit North Carolina and check out their bargain room from time to time. I have found some great deals on jerseys there.