A Customer brought me FLOWERS!!!

[Trek420]

Mr. Flowers told me that he was at a big box sports store the other day, and he overheard a customer asking the salesman about tri bikes. This store doesn't carry tri bikes, so as soon as the guy walked away mr. flowers gave him my card and told him to go see us because we did.

Another day, another example of big box store flop. The worse they look, the better you look RM.

The other day I was at my fave LBS Robinson Wheelworks in San Leandro (Hi Chris!!) when a young couple came in. They were looking for a cruiser, a beach bomber type for well...cruising. Chris does not carry 'em. He has road bikes from race to touring, mountain bikes, and anything he's building up or custom for uhm, er, erm me ... or someone else.

He gave a brief but well thought out $0.50 tour of how to look for the right shop. He did not name another local shop but told them how to look for one and what to expect in fitting on a cruiser. He told them in an articulate but not condemning way why box stores are evil incarnate .... for bikes anyway.

They thanked him and left.

Moments later they were back in with their full suspension MTB. It needed work and in a split second decision they decided this is their shop.

BTW he's been promising to finish his very basic website for years Between off the street customers like that and word of mouth it's just too booming I think for him to have time to blog etc.

Just keep doing what you're doing!!