that's a great story! it's true that most small businesses fail in the first year; but to me, that says; persevere, if you can hang in for the first year, you will start reaping good profits.
We bring our bikeshop guys donuts sometimes and coffee sometimes. You treat them right so they will remember you and treat you right too.
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Thread: A Customer brought me FLOWERS!!!
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02-11-2008, 11:11 AM #1
I like bikes
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02-11-2008, 11:47 AM #2
like food and cycling
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How nice of the first guy. He will definitly advertise for you and get more customers to your place. Action speaks louder than words. And for him to bring flowers really shows.
Oh ignore the second guy all together. And there are always "customers" who are mean and nasty no matter what. Those you try to get rid of them out of your shop ASAP. Never mind about catering to them. They just give you headaches. Like a customer on e-bay with handle "never_satisfied" honest to truth. What a nightmare he was.
smilingcat
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02-11-2008, 12:54 PM #3
In-app purchases
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Those kinds of acknowledgments are so rewarding. Good for you!!!
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02-11-2008, 12:56 PM #4
gravel grindess
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That's a reflection of the kind of person you are.
People in your area will be very lucky to have someone give them such personal service.
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02-11-2008, 01:27 PM #5
Sue
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Maybe he *does* know how hard it is ... either way... you both rock
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02-11-2008, 01:57 PM #6
f/k/a Mr. S.
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RM:
In banking, we refer to the start-up period as the "stabilization period"...in other words, it's a tenuous balance.
I encourage you to be a walking billboard (so to speak). Don't have a "we've built it, now they'll come" attitude. Go out and bring them in...somehow. Remember, the retail business is selling...and you have to sell your LBS in a competitive world.
One of the ways you do that is to create an incredible customer experience (as you've done with this guy) but ask them to pass on their experience as well.
A satisfied customer tells 5 people; a dissatisfied one tells 20 people. If you ask him, I bet you can get a guy like this to tell 50 people simply because you exceeded his expectation!
This post may be received uncomfortably by you...I hope not; that's not my goal...but success is an outcome of active effort. The more active you are, the more outcome you get.If you don't grow where you're planted, you'll never BLOOM - Will Rogers
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02-11-2008, 02:10 PM #7
I heart my bike
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How wonderfully encouraging that you received some much needed positive feedback. You're doing a great job, and your business will survive because you believe in yourself and your good service will shine through.
I'm so excited for you!!!
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