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there is nothing that encourages loyalty in me more than someone going just a little above and beyond of my expectation. Very, very cool of HA and very smart business too!
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Thread: My LBS
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01-25-2008, 09:27 AM #1
Queen of All I Survey
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- Jun 2006
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My LBS
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I have to say something nice about my LBS, the Jolly Cyclist, soon to be the Bike Pedlar.
I got a tuneup this week and picked up the bike last night. I ran by home at lunch and there was a message on my machine. It was H.A. the manager. He said he felt bad about my tape (it's filthy), and has ordered me some more orange Salsa and wants to put it on 'no charge'.
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01-25-2008, 12:40 PM #2
Registered User
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- Jan 2004
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- San Diego
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There is a fine line between "hobby" and "mental illness".
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01-25-2008, 04:42 PM #3
Registered User
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- Oct 2006
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- Salt Lake City, UT
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- 627
I agree! I will always go to MY favorite LBS because they went the 'extra mile' for me....
Originally Posted by bikerchick68
there is nothing that encourages loyalty in me more than someone going just a little above and beyond of my expectation. Very, very cool of HA and very smart business too!
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01-25-2008, 10:52 PM #4
zippadee-doo-dah
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- Apr 2007
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Word of mouth is sometimes the best advertising.
2008 Trek FX 7.2/Terry Cite X
2009 Jamis Aurora/Brooks B-68
2010 Trek FX 7.6 WSD/stock bontrager
