WoolWeenies Club

[KnottedYet]

I was wandering around Ibex's site and read their guarantee. If you aren't happy with something, they'll take it back. whenever!

Now, why didn't they tell me that when I wrote about my incredible shrinking Switchback? Ok, fine that they replied it's an unstable fabric and the Switchback is being phased out and replaced by the Shak, but.... could I have sent the mutant Switchback in and traded it for a Shak that wouldn't shrink so much it leaves 4 inches of my wrist hanging out and is so tight it HURTS?

(I washed it exactly ONCE in cold water, I've never had a problem with any other of my 10 or 15 Ibex pieces)

I'm a whiney woolweenie.

[BleeckerSt_Girl]

I am almost positive they will take it back and give you credit. Why wouldn't they, with their guarantee??
Call them on the phone though!

[kjay]

Lisa S.H., I LOVE Dr. Hauschka's products so will definitely try the Arnica & Birch oil. I just wish these products weren't so expensive. Using the Normalizing Day Oil is a very "scentual" experience. Thanks for the tip!

[BleeckerSt_Girl]

Lisa S.H., I LOVE Dr. Hauschka's products so will definitely try the Arnica & Birch oil. I just wish these products weren't so expensive. Using the Normalizing Day Oil is a very "scentual" experience. Thanks for the tip!

I love the "Moisturizing Day Cream" for my drier more "mature" face skin.
I agree, if they weren't so damned expensive I'd buy way more of their products. I limit myself to just a few items and try to make them last. So far in my search I have not found any face cream that agrees with me more than the Dr.H's. I just added a few drops of water to the last bit in the bottle this morning so I can coax it out and use up every molecule.
If the Birch/Arnica oil didn't last so long I wouldn't buy it again- scarily priced. But thankfully a little goes a long way- especially if you put it on after the shower, before you are completely dry.

[3weight]

Hey Knotted~
I had an Ibex Guide sweater that I bought last fall (2006). I got it out this winter and I noticed that it had pilled (sp?) really bad even though I had only worn it less than 12 times and never washed it. I emailed Ibex and they offered to replace it for me with another style of sweater (they no longer make a W Guide). I returned it for a Full Zip Shak, no questions asked! I didn't even have to pay for shipping!
That's great customer service!
Teresa

[mimitabby]

And Knot, if they don't take it back, there's always someone a little smaller than you around (hint, hint) that might be interested in the sweater (please describe better please?)

you have 15 pieces of IBEX! You are THE QUEEN!!

[KnottedYet]

Not only did it shrink like mad, but it pilled horribly. and the zipper looks funny because it DIDN'T shrink when the fabric did.

Mimi, I really don't think you'd want it.

I'll call them this time instead of emailing.

[mimitabby]

ah, pilling, the death knell of fabric. You're right!

[BleeckerSt_Girl]

And Knot, if they don't take it back, there's always someone a little smaller than you around (hint, hint) that might be interested in the sweater (please describe better please?)

you have 15 pieces of IBEX! You are THE QUEEN!!

I dare not count mine, but it way over that.

[KnottedYet]

I dare not count mine, but it way over that.

Oh, yeah, Lisa has me beat by a mile!