I suggest you phone them on monday, but the women that I corresponded with concerning my order is Judy@terrybicycles.com. When I couldn't get everything through, I replied to one of the standard confirmations asking for an item to be added, and Judy replied to me and took care of it. Your email may have just been the standard confirmation which I got for each order that I placed, but just phone or email, with the conf. number (s) you printed when you placed your order online