I've never done one of these Tours with a company before, but I wanted to tell a nice story about some Backroads employees. This was years ago, when I had first started mountain biking. I was out in Chabot Park which was practically in my backyard and I ran into a group of people riding. I fell in with them cause they were going about my speed and went around a corner and slid out - Almost immediately my left hand started to swell up like a balloon and I was not sure I had not broken it - (it turned out I only bruised it real good) - but one of the people I was riding with (who I did not know at all) was a Backroads employee (tour leader) and he sent his buddy back to get a car and sat with me until he came around to pick me up and took me home. They were great so I would definitely say that Backroads, if their employees mean anything, are a great group.