So great - congrats, and I wish you were closer to NYC! How exciting!
You got so many great suggestions. Here's one that could apply to a lot of businesses:
I think customer service and staff training is really important. We have a great local running store that treats everyone like a serious athlete, in a really nice way - even the slacker looking teens are really nice and helpful. I don't know if they do a lot of training, but they do all seem to be functioning under a great philosophy -- the manger is very nice and treats his employees kindly and firmly in front of customers.
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10-11-2007, 05:14 PM #1
Bklynmom
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Customer service and great staff attitude
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10-11-2007, 08:55 PM #2
Registered User
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- Feb 2007
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Congratulations, Running Mommy! I'll think you'll do fine.
BTW, BIAK's buddy from high school and his wife are local LBS owners. They have a vending machine in front of their store stocked with tubes, patches, and other things that customers may need in a pinch.Everything in moderation, including moderation.
2007 Rodriguez Adventure/B72
2009 Masi Soulville Mixte/B18
1997 Trek 820 Step-thru Xtracycle/B17
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10-12-2007, 01:26 AM #3
Holly magnet.
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- Jan 2005
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- Off eating cake.
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How exciting! All the best with the new shop.
Re: the saddle library idea...
WTB produces a set of test saddles for bike stores to lend out. I think it cost the shop I went to NZ$600 to get a set (about 8 saddles, IIRC). From personal experience, being able to take these saddles for a test drive and bring 'em back wet and muddy and all is great. Made me spend twice as much as I meant to on a new saddle for my mtb, but the new one is so kind to my bum that I just don't care. Now, people coming in and spending twice what they meant to and not being bothered by it is just what all shops like...
Drink coffee and do stupid things faster with more energy.
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10-12-2007, 04:06 AM #4
Registered User
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Wishing a much congratulations and the best of luck!!!!
I hope hiring decent help is better for you than it is here on Long Island at least. That has been the major problem with our business for 53 years, it stemmed from father who is now "suppose" to be retired and now owned by my husband and brother.
The most important advice that I can offer is try to keep balance in your life also and try to fit in riding for yourself.
~ JoAnn
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10-12-2007, 04:33 AM #5
I heart my bike
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Love the name and logo of your store, RM. Thanks for posting it!!!
LOVE the idea of the vending machine with tubes, patches, etc. How clever!!!Check out my running blog: www.turtlepacing.blogspot.com
Cervelo P2C (tri bike)
Bianchi Eros (commuter/touring road bike)
1983 Motobecane mixte (commuter/errand bike)
Cannondale F5 mountain bike
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10-12-2007, 01:30 PM #6
Registered User
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- Apr 2005
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You have had more than enough suggestions in this thread... so I'll just say... CONGRATULATIONS!
"Life is not a journey to the grave with the intention of arriving safely in a pretty and well preserved body, but rather, to skid in broadside thoroughly used-up, totally worn out, and loudly proclaiming: WOW WHAT A RIDE!!!!"
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10-12-2007, 01:38 PM #7
TimeTrial Wannabe
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- Apr 2005
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I LOVE this idea..... a saddle library is an excellent idea... I am going to suggest it to a couple of the LBS' here!
Originally Posted by DirtDiva
Courage does not always roar. Sometimes, it is the quiet voice at the end of the day saying,
"I will try again tomorrow".
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