I can't remember having to endure this at any of the bike shops I have been to. But I usually go in acting and knowing what is going on and what I want. I hate to be pesterd by sales people until I have a question I want anwserd. The only problem I had was when I first got my bike I should have made sure it was a better fit, and had them replace the 172 cranks with 170 before I left the shop. I have been reaping this stupidity for years now.