Grrrr, why do they always assume?

[sundial]

I was kinda getting the pooh-pooh brush off at one shop until I mentioned my Waterford and my Surly. (I was shopping for panniers.)

Then they were a little nicer.

I mentioned the word Surly to a bike shop, and they rolled their eyes. (You *really* don't want a heavy steel bike. What you need is.......)