Wow Trek
Great story

What a very very cool LBS and 6'2" dude!
I can so relate to that... with 7 cyclists in my family, doing four different types of riding, we end up with lots of spare parts and extras that we keep "just in case".

We have often given spare shoes, aero bars etc to people in need, or helped them with tweaking their bikes, with no expectation of payment. You do these things for pleasure, to see the enjoyment on someone elses face, or just because its great to see another bike on the road, or a bike or cyclist given a second chance.

But your story is even better because here is a money making institution who realises it is not ALL about money... who has not forgotten about the excitement of people, or the pleasure of creation...

Looking forward to hearing about your first few rides on her...