Conversation with Cingular yesterday regarding Silver's phone not working:

Me: Can we get early cancelation since you're not providing the service promised?
Them: No sir, this is probably a problem with the phone, not the service.
Me: OK, then what about last Wednesday when the service was down in Central Indiana for several hours?
Them: That's not unusual.
Me: OH, it's NOT???? So, in your marketing, do you say "reliable service (except for the periods when it's down for several hours)"
Them: No, everyone has that problem.
Me: Oh, isn't that funny that I had Verizon for 17 years and NEVER had that problem?
Them: Sir, Verizon hasn't been in wireless for 17 years...
Me: Oh, so who did I use all those years that I carried a Verizon cell phone?!?!?
Them: Sir, if you had a chronic problem, we would sent out techs to your local towers AND replace your phones before we'd cancel your contract.
Me: You're on notice, I have failed call problems no less than five time/day in areas of good coverage...send out your techs...

Why do I feel nothing will improve???