WARNING ~ FYI about Bike Nashbar

[invsblwmn]

I share your caution with Nashbar. They were purchase awhile ago by performance. At first I loved a couple of their products and shopped the returns section often. Suddenly almost every purchase had a problem. First it was product not in stock after getting a confirmation. Then I had a billing problem with them AND with Performance. I discovered that they were fraudulently over billing my credit card. It was by $0.01 or $0.05 cents usually. I looked through ALL of my receipts and double checked with credit card statements and found over 25% were over billed. One was for over $6 on a $20 order.
I had to file a BBB report as customer service only replied by commenting "What was the reason you were overbilled?" I tried to explain that my receipt and credit card charges didn't match and this happened on two different cards(citi and chase). They just stopped responding, my performance points disappeared and the BBB is trying to get a response from them. I also filed a report with my credit card companies which immediately issued refunds to me and indicating they were investing the issue. I lastly notified the FTC as this is illegal actively and performance inc is a little arrogant about it. It would have been dropped if they had just refunded the overcharges to me.
It makes me sad because a couple of their products are exceptional, but I will not do business with them unless I can send a check or use pay pal as they cannot be trusted to bill appropriately to the credit card. Careful!!!

[sandra]

Another wierd thing that happened to me since my order:

Back when this happened, I logged out of the other person's account. I didn't save a link to Nashbar, so this week I did a google search for "Nashbar" and clicked on Nashbar, it said "hello XXXX" at the top again. I could see what he had in his cart!!

Yes, it could be cookies on my computer, but on any other site if I log out and go back to the site I am STILL logged out.

[Tuckervill]

Nashbar got purchased by Performance? That's too bad. I guess that's why it took so long to get the pedals I bought a few weeks ago.

I know one thing, I've been inundated with emails from both places lately. If Performance is going to be running things, I probably won't using Nashbar anymore.

Karen

[emily_in_nc]

First it was product not in stock after getting a confirmation.

I had the same problem with Nashbar -- a pair of shoes in my size showed up as on sale, I got a confirmation, yay, then the next day an email that that item could not be fulfilled. Thank you very much, have a nice day. VERY rare for any online retailer to advertise something on their site and then simply not have it at all (not even by back order). I admit that I've ordered from them once or twice since if I couldn't find something elsewhere or if the sale was amazing, but I'm not crazy about them.

I'm not happy with Performance automatically renewing my Team Performance membership and charging it to my CC either. I got two emails from them saying they were doing it, and it took three emails to customer service to have the charge reversed. I am sure I am not the only one who finds these kind of "automatic" charges that we don't even have a chance to opt-in for VERY annoying!

Emily

[invsblwmn]

This might explain why there were MULTIPLE problems from June to Current with sales, shipping, etc....

Goldsmith Agio Helms Announces the Sale of its Client, Performance Bicycle
NEW YORK, NY – July 12, 2007:
Goldsmith Agio Helms is pleased to announce the recapitalization of its client, Performance, Inc. (“Performance Bicycle” or the “Company”), through a controlling equity investment by North Castle Partners (“North Castle”), and significant equity participation from the Company’s management team. Performance Bicycle is the largest independent bicycle dealer and direct marketer of bicycles and cycling accessories in the United States.


Bigger company, more marketing dollars, less concern about customer service.
I am banning them, sadly, just can't trust them. I use pricepoint.com now and others. That REI.com sale is really amazing. Got 3 jerseys, less than $20each. Try to do that at NONperformance.com!

[KnottedYet]

Oh, goodie, I just got the "We are sorry, our computers were hacked 3 months ago and your credit card numbers, address, name, phone number, account name, and password were among the data stolen. Please notify your bank. Here's a 30% off coupon code good for the next 3 weeks."

Bah!

[Blueberry]

Look out for Google profit and the associated companies. Apparently, they got the ccard numbers from the security breach at Nashbar (and caused us all manner of cr*p).

CA

[sundial]

Oh, goodie, I just got the "We are sorry, our computers were hacked 3 months ago and your credit card numbers, address, name, phone number, account name, and password were among the data stolen. Please notify your bank. Here's a 30% off coupon code good for the next 3 weeks."

Bah!

Got that same letter too! I try to shop here where it's safe and secure.

[uforgot]

Hey, maybe that's what happened to me. I got a letter from my cc company bout a month ago and they were issuing me a new card. Said the other one had been compromised by a merchant, but of course they can't tell me who. This fits. No more ordering there!

[Selkie]

Isn't Performance connected to Nashbar somehow?

After people started noticing that Performance was playing games in terms of charging a few cents more to credit cards than the actual purchases, I stopped shopping there. I no longer buy from Nashbar either.

[TxDoc]

Oh, goodie, I just got the "We are sorry, our computers were hacked 3 months ago and your credit card numbers, address, name, phone number, account name, and password were among the data stolen. Please notify your bank. Here's a 30% off coupon code good for the next 3 weeks."

Bah!

Yep, exactly the same letter I received last week.
Unfortunately, it came almost two months after some losers in Florida used my credit card number (the same # I used to purchase a derailleur on Nashbar) to purchase local newspaper subscriptions and online dating!
Besides being thieves, what kind of losers have to date online instead of dating in the real world???
At the time I had to spend a whole day off work to deal with Police reports, bank investigations, changing all card numbers, placing fraud alerts on the credit report, etc
So much fun, yeah...
For what I am concerned, Bike Nashbar can run out of business tomorrow!

[KnottedYet]

Luckily (according to the bank and my own records) what they hacked from Nashbar was my old credit card with my maiden name and a completely different number. That account was closed after I got married.

But I still would have liked to have known about the hacking SOONER than THREE MONTHS after the fact!!!

I won't be ordering from Nashbar anymore. Especially because I've found a local bike shop who will order anything I find on the internet for me, and meet the price posted on the internet. They also give me a discount (they have a lot of discounts: for Cascade bike club members, students, Team Survivor members, etc.) that almost exactly cancels out sales tax. No incentive for me to buy off the internet anymore, and I am able to support a local business while getting exactly what I want!

[sundial]

Besides being thieves, what kind of losers have to date online instead of dating in the real world???

My thieves had a sense of humor. I got a classic NetFlix movie and a subscription to a dating service.