LBS let me down

[Dianyla]

That sucks, I hate waiting! If I were you, I'd escalate the turnaround time issue to the store management. Granted, things still take as long as they take. But they should have been able to estimate a proper turnaround time (even given the busy summer season) and keep their commitment to you.

[mimitabby]

my custom bike was promised in early june and i got it in august.
stuff happens.

[Blueberry]

I know it's hard to wait - especially when you're excited about a new bike - but I've rarely had things go "on schedule" with bikes. Don't get me wrong, I LOVE my LBS. But - things do get behind, and they are swamped this time of year. That's actually a really quick turn around. Give them a call tomorrow and see what's up - hopefully they'll take care of it.

[SouthernBelle]

If I understand what the OP is saying, she's not talking about getting the bike, she is talking about getting an email about the components.

Big difference,

[tjf9]

You guys are right (but so am I ). This is a small shop - 4 guys who love bikes. They are not the huge bike superstore, so I know I shouldn't expect the same level of service. These guys love bikes, they're going to do a great job on my bike and I know I'm going to be happy...eventually.

I just wish they would be more honest with themselves (and by extension, me). They have too much on their plate to get this thing out to me this week. That's ok. Just tell me. I just put down a few hundred bucks as a deposit on this thing, and I want to make sure I'm not forgotten. Drop me an email that says, hey, we got super busy this week, but we're working on it. Great. I understand. But silence makes me nervous.

Thanks for letting me vent!

[Blueberry]

So...have you heard back today?? They certainly should respond to a "what's the status" email or phone call (prolly best to make a phone call...).

[tjf9]

Well, since I sent the email Saturday night, and they were closed Sunday and Monday, I'm giving them until tomorrow to respond. If I don't hear *something* by then (even a "we're working on it") then I'll call. I am genuinely concerned that one side or the other will get caught up in spam filters - it just seems the modern way. If nothing else, I'd like to make sure I really can receive an email from them.