I only had a very small encounter with Waterford, when I asked them about touch-up paint for my Waterford X-12.
They were very helpful and gently broke the news to me that the paint is no longer easily available (bike is 10 years old) and gave me suggestions and the paint code number if I wanted to try to track some down.
I've read about their custom process. Sounds great! Go for it!
I kinda envy you, being within driving distance of Waterford...
"If Americans want to live the American Dream, they should go to Denmark." - Richard Wilkinson