SK - Thanks for the additional feedback! It's always helpful to know which online retailers provide good service and which don'tI've had great experiences with some smaller online retailers (and some not so great experiences.....).
TE, of course, seems to be heads and tails above everyone (not that I've had to return anything - the sizing info has been accurate enough and the products described well enough that I've kept it all!).
CA
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07-30-2007, 10:01 AM #1
In through the out door..
- Join Date
- Aug 2005
- Posts
- 4,516
Most days in life don't stand out, But life's about those days that will...
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07-30-2007, 10:23 AM #2
Chase Cyclery
- Join Date
- Apr 2006
- Location
- Maine
- Posts
- 959
Too good to be true
have to admit that I without a doubt agree with Sadie Kate... I do not support anything online regardless of what product it is. Several of you are right, a lot of us don't have shops on every corner... however the reality is that the more that we all shop online the more shops will close... that's a fact! The other thing that I value as a customer is service and the relationship I have with a shop(whatever type of shop that may be). I want to go where someone knows and understands what I'm looking for, and I want to expect that the person on the other end of the phone or in the shop can answer any question I may have. I have seen too many instances where someone ordered something online, only to find out that it is not compatible with what they already have. ...Either way, we all have the abillity to make choices, and I choose to support my local business.
One of my customers this winter ordered a race bike online from a shop... not only to find out that the frame is out of alignment... which of course adds all sorts of other problems. Extra cost associated with sending it back, time without the frame... is it worth it? I don't think so...
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07-30-2007, 11:09 AM #3
Inner Geekette
- Join Date
- Aug 2003
- Location
- Bendemonium
- Posts
- 9,673
Now, wait a minute. You don't support Team Estrogen? Next best thing to an LBS when most LBS don't have a good selection of women's clothing?
Frends know gud humors when dey is hear it. ~ Da Crockydiles of ZZE.
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07-30-2007, 01:49 PM #4
Small world, big life!
- Join Date
- Apr 2006
- Posts
- 3,867
I've spent about $500 in the past couple of years at Nashbar. Never once have I had a customer service problem. I don't usually ask them questions, because I know the answer before I order. If I want expertise, I go to forums and other people online. It is very likely that the bike shop closest to me (45 minutes) will not have what I want and will not even speak to me when I enter. (I know this from hard experience.) The other closest bike shops will speak to me, but rarely have what I need, either. I'd rather sit in my kitchen and order than drive 45 minutes or more to do so.
Again, I've never had a problem with Nashbar...but don't get me started on Performance.
Your mileage my vary.
Karen
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07-30-2007, 01:58 PM #5
Inner Geekette
- Join Date
- Aug 2003
- Location
- Bendemonium
- Posts
- 9,673
I think my mileage is also the same as yours when it comes to Performance.
Essentially it comes down to Buyer Beware if you're ordering on-line and the bigger and more faceless the retailer the more you need to know your product.Frends know gud humors when dey is hear it. ~ Da Crockydiles of ZZE.
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07-30-2007, 02:03 PM #6
I like bikes
- Join Date
- Apr 2006
- Location
- Seattle
- Posts
- 8,548
we definitely support TE. Some of my nicest articles of bike clothing I bought from TE.
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07-30-2007, 03:06 PM #7
Registered User
- Join Date
- Jun 2005
- Location
- steuben county new york
- Posts
- 626
the quickest bike shop for me is 1 hour away. They carry minimal womens clothing. Sidi shoes are order only but you have to show up and order them even though a deposit is not required, if they don't fit, they order another, you go back and try them on. No ordering both. The shoes in stock are older and full of dust. And they are my favorite bike shop to go to. The other bike shop that carry's womens clothing is 2 hours away (1 way), they have shoes of all brands in stock, some womens clothing. The price of fuel/gas I use TE, Terry, performance and nashbar, alot. In fact, performance delivery today for DH, TE delivered to my house last week and Terry items should be arriving soon. I have not had one ounce of problems with returns from any of these above mentioned online stores. (I however, am not a wal-mart supporter.) I do agree that TE salespersons are the most helpful when I ask for advice, I like the fact that they say, hold on while I go get that item and we'll check it out. NOW that is real service.
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07-30-2007, 10:06 PM #8
Home of pea gravel
- Join Date
- Aug 2005
- Location
- Perth, Western Australia
- Posts
- 5,316
hhmmm
I would use TE but the shipping costs are a bit high plus the exchange rate betwn the US/AUssie $$ isn't appealing at the moment. I love TE Jerseys and would love to buy one but i'll stick with my AV one(s) for now.
If i do shop online, it's only @ ground effect.
I normally only visit one bike shop & bike/running/tri shop here in Perth as they're reliable & have exactly what I want.
I can't be bothered to shop online..
C
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