&*^% FedEx!!!

[bmccasland]

December 2005... I ordered some Christmas ornaments from a New Orleans artist for presents. Artist was actually in N.O., not evacuated to somewhere else. FedEx picked up the package for next day delivery to my house in Metairie (suburb of N.O.).
Package went to the temporary sorting facitilty up river in St. Rose, still fairly close.
Monday loaded on truck for delivery, friday put back in inventory at St. Rose.
Monday loaded on truck, friday back to St. Rose.
Somewhere along the way I notified the artist, who starting trying to get the package back, but FedEx wouldn't allow her the option to go to St. Rose to get it.
So now three weeks later, monday loaded on the truck for delivery. As I recall on tuesday or wednesday a guy in FedEx uniform jumps out of a Ryder rent a truck to hand me my package. He appologized for the slow delivery, but he was from Portland - had arrived the day before, as had many other drivers to deal with the back log of packages. Then he popped back in his truck and consulted his Garmen GPS unit for routing to the next delivery as he had absolutely NO clue about the streets in this area. My 2 day delivery took a total of 18 days, or something like that. Sucky part was there was no refund for the "express" delivery.
In the post-Katrina insanity I could sort of understand it, but for bad delivery now, I don't get it.

[Tri Girl]

Sorry about your FedEx incident, teigyr. I've had better luck with them than UPS, tho (although I don't think I really like any of them). But I do know that when TE ships things with priority mail- it gets here toute suite!

Yeah, the Post Office does suck sometimes. DH works for them, so they're our bread and butter- but they are still very frustrating. The problem? The have been in a hiring freeze for over a year and are severely undertaffed. My DH has to work mandatory overtime everyday (yes, he's paid- but he'd rather work 9 hour days than 10 or more) and only gets Sundays off.
If your regular mailman is gone for a day or a week- you can count on the person filling in to misdeliver mail (they have to know a jillion other routes- so it's hard to be too mad at them). We always know when our mailman is gone- we get mail from the person who lived here 6 years ago. And if you're on an auxillary route (no regular mailman- just subs everyday) then... you're kinda SOL. Call your local branch and complain (about the reasonable stuff anyway). If they get enough complaints then maybe (and that's a BIG maybe) it'll change.

While they mostly do a good job- they can be very frustrating. The employees are sometimes just as frustrated as the customers. Stupid big companies....