Quote Originally Posted by SandyLS
I finally found a shop that worked the way I've read they are suposed too. I drove 70 miles from my home to buy from this shop . ......
but when I am thinking of spending a considerable amount of cash on a bike I don't like to be told that I don't want/need upgraded components and that I wouldn't know what wheels look cool. I guess the kid thought that I would be dead in a few years, so why should I bother with the good stuff.
Quote Originally Posted by SandyLS
I was suprised to find when I got home and checked my bill that there was an extra charge for the stem and a $20.00 charge to install the new computer I pruchased there and had them add to the bike. I still would have purchased these items if I would have known about the charges but it seemed strange to me that these charges were not brought to my attention. I guess I just assumed that these were included in the price of my new bike.
Hi Sandy - welcome to this great forum. Well at least taking part in the posting since you've been lurking for awhile.

I am sorry to hear you had to drive 70 miles to find a good bike shop. What a shame no one took you serious. Reminds me of that scene in Pretty Woman where Julia Roberts gets blown off by the snooty salesgirl - then comes back later with her hands full of shopping bags and says "you work on commission, right? Big mistake, big mistake!" I love that movie!

Having a close-by shop is so valuable. I was having some trouble with the cleat on my road-shoe and I went in today to have them look at it. They were great - and very sympathetic to my experience of not being able to clip in on a long organized ride this weekend. They fixed it (it took a good 15 minutes) and didn't even charge me. I'm so happy with the service I receive there!

As for charging you for the cyclometer installment. I think that is CRAP! It should most definitely be included in the price of the computer - not to mention you just spent a small fortune in their shop! I would write a letter to the management/owner telling them how great their service was, but for this extra charge - that you weren't even TOLD about!

Happy Riding Sandy - Best to you!